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See When and Where Service Is at Risk, Across Every Store
For Customer Experience leaders across a multi-site retail estate. HelmCore shows you payment issues, checkout delays and store disruption as they happen, so they are visible and understood before they turn into a complaint or a review.
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WHAT CHANGES FOR CUSTOMER EXPERIENCE
Built Around the Customer’s Experience of Every Store
Four things change when service-affecting disruption is visible across the estate as it happens.
See It Before the Complaint Arrives
Service-affecting disruption is visible as it happens, often before customers notice enough to complain.
Which Stores, and for How Long
Every affected store, and how long service has been disrupted, in one place.
One Picture With IT and Operations
The same view IT and Operations use, shown in service terms for your team.
Evidence for Reliability
A clear record of service-affecting incidents over time, to support the case for reliability investment.
HOW IT WORKS
Every store where service is at risk, and for how long, in one view and in plain language.
Every Store in One View
Signals from every store’s tills, payment terminals and connected systems feed one dashboard, set up by IT on systems already in place.
Related Events, One Incident
Related events at the same store are grouped into one incident, so you see one clear picture of what is affecting service.
What Went Wrong, in Plain Terms
Each incident shows its likely cause, with instructions on what to fix and who to notify, so you can keep store teams and customers informed.
A Record Over Time
Automated reports show service-affecting incidents over time, tailored to your team.
WHAT CUSTOMER EXPERIENCE SEES
Service Visibility, in One Place
Service at Risk
Payment issues, checkout delays and store disruption, shown as they happen.
Where and How Long
Every affected store and how long service has been disrupted.
In Plain Language
A view focused on customer-facing issues, readable by anyone on your team.
Over Time
A record of service-affecting incidents to support the reliability conversation.
QUESTIONS CUSTOMER EXPERIENCE TEAMS ASK
Before You Book
We already hear about problems from store managers. What changes?
HelmCore surfaces issues earlier, often before they reach that point, and shows every store at once.
Is this an IT dashboard?
It uses the same underlying view, focused on what is customer-facing and readable by anyone on your team.
How is this different from a complaints log?
A complaints log records issues after the fact. HelmCore shows service-affecting issues in real time, often before a customer complains.
Let's Talk!
See Service Risk Across Every Store
A free 60-minute review of what your team can see across the estate today, with a written report within five working days.
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