We measure what matters, and show what it costs.
HelmCore is the Operational Impact Intelligence platform for multi-site operations. It watches the business-critical systems every site runs on, from payments and POS to stock and pricing, and shows the financial impact of each incident in real time, based on your own baseline figures.
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OUR CUSTOMERS
Trusted by leading multi-site organisations.
the platform
How HelmCore Works
Five steps, from the first sign of trouble to a verified fix.
Detect
Problems found within minutes, with no phone call needed.
Understand
Each incident names the site, the device and the fault, and points to the likely cause.
Prioritise
The financial impact of each incident in real time, based on your own baseline figures. The cost rises while the incident stays open.
Act
Tells the right person exactly what they need to do, and how urgently.
Verify
Closes the incident once the fix has been verified.
SECTORS
One Platform for Every Distributed Operation
HelmCore is ready for any multi-site operation today, configured for the sector it serves. We're rolling out in retail first.
Retail
Payments, POS, stock and pricing across every store, with the financial impact of each incident.
Explore HelmCore for Retail →Food and Beverage
Every outlet in one view, from quick service and coffee chains to pubs and contract catering.
Explore HelmCore for Food and Beverage →Hospitality and Leisure
Hotels, venues and leisure sites, with disruption and its cost visible as it happens.
Explore HelmCore for Hospitality and Leisure →Travel and Transport
Terminals, stations, service areas and concessions, monitored as a single estate.
Explore HelmCore for Travel and Transport →Healthcare
Hospitals, clinics, practices and care homes, with technology incidents seen and understood early.
Explore HelmCore for Healthcare →Logistics and Distribution
Depots, warehouses and distribution centres, with the operational cost of every incident.
Explore HelmCore for Logistics and Distribution →Getting started with HelmCore
From first conversation to fully live, here's what the process looks like.
Discovery
We start by understanding your requirements and how your team plans to use HelmCore.
Agree the Fit
We agree how HelmCore fits your business and what needs to be configured for your estate.
IT Liaison
We work with your IT team or provider to cover integrations and technical requirements.
Setup and Configuration
We configure HelmCore for your organisation and your users.
Go Live
Your platform goes live, and we stay close through the first weeks to make sure everything runs as expected.
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blogs and articles
Latest insights and trends
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Retail Operations
How Forecourt Operators Can Reduce Engineer Call-Outs Across Their Sites
Know the cause before the van leaves. Four pre-dispatch checks that decide when a store can fix a fault and when an engineer should go.
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Retail Operations
Supermarket Refrigeration Cyber Attack: What France's Lost Night Means for Your Estate
A supermarket refrigeration cyber attack hit around 400 French stores overnight. Seeing incidents like this early, estate-wide, changes what you lose.
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Retail Operations
Know the Fix Before You Dispatch Anyone
A two-minute fix shouldn't cost a two-hour call-out. The cost sits in the distance between the fault and the fix.
Retail Operations
Five Tools. Five Logins. One Simple Question.
Retailers have plenty of technology data. The challenge is turning signals from POS, network, IoT and energy systems into one operational picture.
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Retail Operations
Retail Doesn't Need Another Observability Platform. It Needs Operational Intelligence.
Retailers don't need more dashboards. They need to understand what's happening across their estate, why it matters and what to do next.
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Retail Operations
A Store Can Be Open and Offline at the Same Time
A nationwide broadband failure can disrupt multiple stores simultaneously, leading to confusion and lost revenue.
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Retail Operations
When Your Store Managers Report Outages First
When the shop floor is your first alert, a peak trading hour is gone and trust in central teams slips with it.
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Retail Operations
The £9.4 Billion Weekly Blind Spot in UK Retail
UK retail turns over £9.4 billion a week. The gap between something failing and IT knowing is where cost sits.
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Retail IT Management
When the Customer Knows Before Your Team Does
When customers spot an outage before your team does, the problem isn't just downtime. It's visibility.
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One view. Every site. Every cost.
Measure your technology by what it does for your business. Book a demo and see what HelmCore shows you about your estate today.