Know Which Stores Are Affected, Why and What It’s Costing
For Operations leaders running a multi-site retail estate. HelmCore shows you which stores are affected and why, as it happens, so your teams and engineers go straight to the right fix and every store keeps trading.
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WHAT CHANGES FOR OPERATIONS
Built Around How Your Stores Trade
Four things change when Operations and IT work from the same live picture of the estate.
Every Store Trading
See which stores are affected, and for how long, from the moment an incident starts.
The Right Fix, First Time
Root cause and remediation instructions are ready before anyone is sent, so engineers go to the right fault.
The Pattern Across Stores
Repeated faults across the estate show up together in one place, so you can prioritise the response.
One Picture With IT
Operations and IT work from the same view, shown in operational language for your team.
HOW IT WORKS
Every affected store, why it is affected and what it is costing, in one view your whole team can read.
One View of Every Store
POS, network, IoT and energy signals from every store feed one dashboard, running on the infrastructure IT already has in place.
Related Events, One Incident
Related events at the same store are grouped into one incident, so your team deals with one clear picture of what happened.
Root Cause and Remediation Instructions
Correlated data and store history surface the likely root cause, with instructions on what to fix and who to send.
The Cost in Trading Terms
Each incident shows what it is costing as it happens, calculated from cost parameters your team provides, such as trading time lost and engineer call-out costs.
WHAT YOUR TEAM SEES
The Answers Operations Needs, in One Place
Which Stores
Every affected store across the estate, shown in one view.
How Long
How long each store has been affected, updated as the incident develops.
What It’s Costing
The financial impact of each incident as it happens, calculated from cost parameters your team provides.
Who Goes Where
Root cause and remediation instructions, so field and engineering teams are sent to the right fault.
QUESTIONS OPERATIONS TEAMS ASK
Before You Book
How does this fit with what IT already does?
HelmCore gives Operations and IT the same picture, so decisions about stores and field teams are made on the same evidence.
How is this different from store managers reporting issues?
HelmCore shows every store at once, including patterns across the estate that no single store manager would see.
Is this an IT project?
It runs on infrastructure already in place, and gives Operations its own view in store and trading terms.
Let's Talk!
See Every Store in One View
A free 60-minute review of what your team can see across the estate today, with a written report within five working days.
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