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Every Till and Store Network Across Your Specialist Stores
HelmCore correlates POS, network, IoT and energy signals across your specialist estate, from toys and electronics to sports and books, and shows what each incident is costing, calculated from cost parameters your team provides.
ACROSS YOUR STORES
What HelmCore Brings Together in Specialist Retail
Toy, electronics, sports and book stores run tills, payment terminals, connected devices and a store network, often with a small team on site. HelmCore gives central IT the full picture remotely, so one fault shows up as one incident with one cost.
Tills and Payment Terminals
POS and payment terminal events from every store, correlated with the store network so the root cause sits in one place.
Connected Devices
Connected in-store devices, linked to the network and power events around them, so a device issue and its cause appear together.
Store Network
Connectivity across every store, correlated with the tills and devices that depend on it, so one outage appears as one incident.
Remote View for Central IT
Root cause worked out centrally before anyone is sent, so a small store team can stay focused on customers.
BY TEAM
What It Means for Each Team in Specialist Retail
The same incident, shown in the terms each team works in.
IT
Tills, payment terminals, devices and store networks in one view across the estate, with root cause worked out before anyone is sent. It runs on the infrastructure you already have.
Operations
See which stores are affected, for how long and what it is costing in trading time, so engineers go straight to the right fault.
Finance
A financial figure on every incident as it happens, calculated from cost parameters your team provides. Rank spend across stores by financial exposure.
Customer Experience
Know when tills or payment terminals are affecting customers, and at which stores, while it is happening.
HOW IT WORKS
One view across every specialist store, showing what’s wrong, what’s causing it and what it’s costing you.
One View, Every Store
POS, network, IoT and energy signals from every store feed one dashboard, running on the infrastructure you already have.
Related Events, One Incident
A device fault, a network drop and a till outage at the same store are grouped into one incident before any analysis runs.
Root Cause and Remediation Instructions
Correlated data and store history surface the likely root cause, with instructions on what to fix and who to notify.
Financial Impact, As It Happens
Each incident shows its financial impact in real time, calculated from cost parameters your team provides and validates.
Lets Talk!
See HelmCore Running Across Your Specialist Stores
Book a demo and we’ll walk through how HelmCore fits your stores, your systems and your estate.
