POS Outage Detection That Shows the Store, the Cause and the Fix
HelmCore's multi-site retail monitoring correlates POS, network, IoT and energy signals across every store. When a store stops taking card payments, you get one incident with the root cause, the steps to fix it and what it is costing.
Store 0217 · incoming signals
Card payments failing on lanes 1 to 3
Root cause
A power dip restarted the edge router, which reloaded a default configuration without the payment network route.
Remediation instructions
- Restore the saved router configuration.
- Confirm lanes 1 to 3 reconnect to the payment gateway.
- Check the comms cabinet UPS.
Notify
Network team · Store manager
Financial impact
€1,180 so far
Illustrative incident. Financial impact is calculated from cost parameters each customer provides.
See the Affected Store Before It Calls You
Every store sits on one dashboard. When terminals stop processing payments, that store's tile is flagged with the lanes affected and the time of the first signal. Your central team starts from the same symptom the store team is dealing with.
Illustrative store view
Four Alerts From Four Systems, Grouped Into One Incident
A power dip, a router restart, three tills offline and a chiller dropping off the network. HelmCore's rules engine groups related POS, network, IoT and energy events before any AI analysis runs, so your team investigates one problem with the whole story attached.
Illustrative incident data.
The Cause, the Fix and Who to Tell, in One Place
HelmCore applies engineered runbooks to the correlated signals and the store's own history. The incident sets out what broke, why it broke, the remediation steps and who to notify. Your team makes the call and carries out the fix.
A power dip restarted the edge router, which reloaded a default configuration without the payment network route.
- Restore the saved router configuration.
- Confirm lanes 1 to 3 reconnect to the payment gateway.
- Check the comms cabinet UPS.
Illustrative incident data.
A Live Cost on Every Incident, Using Your Numbers
Your finance team sets the cost parameters once. HelmCore applies them to each incident while it is open, so finance and operations leads can see what each outage is costing and decide which one comes first.
How it adds up: 3 lanes × 2 hours × €150 = €900, plus one engineer visit at €280.
Before You Book
What is POS outage detection?
How does HelmCore detect a POS outage across multiple stores?
Which signal sources does HelmCore correlate?
What does an incident include?
Who carries out the fix?
How is the financial impact of an incident calculated?
How does HelmCore keep store data secure?
Which retailers is HelmCore built for?
Walk Through a POS Outage With Us
In a 45-minute demo, we follow one outage from the first store signal to the root cause, the remediation steps and what it is costing.